Glossary
Cancellation Window
A cancellation window is the minimum advance notice a customer must give to cancel an appointment — without forfeiting their deposit or incurring a charge.
How cancellation windows work
When a business sets a 24-hour cancellation window, customers must cancel at least 24 hours before the appointment to receive a refund or avoid a charge. If they cancel inside that window — or don't show up — the business retains the deposit or payment.
Common cancellation windows are 24 hours, 48 hours, or 72 hours. The right window depends on how long the appointment is and how much notice you need to rebook the time.
Why a cancellation window matters
Protects your time
Inside the window, you can't reliably rebook the slot — so you deserve to keep the payment.
Deters last-minute cancellations
Customers think twice before cancelling when they know they'll lose a deposit.
Fairness
A published cancellation policy sets expectations upfront — both sides know the rules before the appointment is booked.
Setting a cancellation window in Nextro
During setup, you can set a cancellation window for each service type. Customers are shown your policy when they book. You control whether cancellations inside the window result in a partial or full refund — or no refund at all.
The cancellation policy is displayed on your booking page, so customers see it before they pay — reducing disputes later.
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