Glossary
Booking Deposit
A booking deposit is an upfront payment collected at the time of booking to secure an appointment.
What is a booking deposit?
A booking deposit is a partial or full payment that a customer pays when they make an appointment. Unlike paying after the service, a deposit is taken immediately at the point of booking — before the business has done any work.
Deposits are common in beauty, hair, wellness, and tattoo industries where no-shows and last-minute cancellations can mean hours of lost income.
Why businesses take deposits
No-show protection
A customer who has paid upfront is far less likely to cancel without notice or simply not turn up.
Income security
If a customer does cancel late, the deposit ensures the business isn't left with no revenue for that time.
Genuine commitment
A deposit filters out uncommitted enquiries — customers who pay are more serious about attending.
Reduced admin
Collecting payment at booking removes the need to chase money before or after the appointment.
Deposit vs. full payment upfront
Some businesses charge a partial deposit (e.g. £20 to secure a £60 appointment) and collect the remainder on the day. Others charge the full amount upfront when the customer books. Both approaches reduce no-shows — the difference is how much is at stake if the customer cancels.
With Nextro, you set the price for each service. Customers pay that amount at booking — whether that's a deposit or the full price is your decision.
How to take deposits automatically
Nextro collects payment automatically when a customer books an appointment online. You don't have to send a payment request, follow up, or ask manually — the deposit is taken before the booking is confirmed.
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