Terms & Conditions

1. About Nextro

Nextro is a software platform that enables independent personal trainers and fitness coaches ("Coaches") to publish availability, manage bookings, and accept payments from their clients ("Clients").

The platform is operated by COACHFLO LTD, a company registered in England and Wales (Company No. 17052803) ("Nextro", "we", "us", "our").

2. Acceptance of these Terms

By accessing or using Nextro, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"), together with our Privacy Policy and Cookie Policy.

If you do not agree to these Terms, you must not use Nextro. We may update these Terms from time to time; continued use after updates constitutes acceptance.

3. Platform-only nature

Nextro provides software tools only. We are not a coaching service provider and are not a party to any agreement, contract, or transaction between a Coach and a Client. Coaches are independent contractors and are solely responsible for the coaching services they offer and deliver.

Nextro does not endorse, verify, or take responsibility for the quality, safety, legality, or suitability of any services offered by Coaches. Any disputes about the coaching service itself must be resolved directly between the Coach and Client.

4. Coach accounts

Coaches must register for an account to use Nextro. You agree to:

• Provide accurate, current, and complete information during registration.
• Keep your account credentials secure and not share access with others.
• Notify us promptly at admin@nextroapp.com if you suspect unauthorised access.
• Accept full responsibility for all activity conducted through your account.

We reserve the right to suspend or terminate accounts that violate these Terms or that we believe present a risk to other users or to the platform.

5. Coach responsibilities

Coaches using Nextro are responsible for:

• Holding any required qualifications, certifications, and insurance appropriate to their coaching activities.
• Accurately representing the services, session types, locations, and pricing shown on their booking page.
• Delivering services as described and attending booked sessions, or providing reasonable notice of cancellation.
• Complying with all applicable laws, including consumer protection, health and safety, and data protection law.
• Ensuring all tax obligations arising from payments received are met.

6. Bookings

Coaches control all availability shown to Clients. When a Client completes a booking, that slot is reserved in Nextro. Nextro records the booking and facilitates any associated payment; it does not create or guarantee any contractual obligation between Nextro and the Client regarding delivery of coaching services.

Clients book at their own risk. Nextro is not liable for a Coach's failure to attend, deliver, or honour a booking. Nextro is not responsible for losses arising from missed sessions, no-shows, cancellations, rescheduling disputes, or failure by either party to attend a booked session.

7. Payments and Stripe Connect

Where card payments are enabled, payments are processed by Stripe Technology Europe, Limited via Stripe Connect. Coaches who accept card payments must connect a Stripe account and agree to the Stripe Connected Account Agreement and the Stripe Services Agreement.

Nextro acts as a technology platform facilitating the payment connection between Clients and Coaches. Stripe is the payment processor; Nextro does not hold, control, or have access to card details or Stripe payout funds.

Nextro provides software services only and is not a payment service provider. Payment services are provided by Stripe Technology Europe, Limited, and are subject to Stripe's own terms and privacy policy.

Cash and other offline payment methods may also be supported where indicated. Coaches are solely responsible for confirming and managing any offline payment received.

8. Credits

Nextro operates a credit-based reminder system. Credits are consumed when automated email reminders are sent to Clients. Credits are non-transferable and non-refundable except where required by applicable law. Credits do not expire while your account remains active and in good standing. Credits may expire upon account termination for breach of these Terms.

Nextro may change credit pricing or allocation at any time with reasonable notice provided in-product or by email.

9. Subscription and platform fees

Access to certain features requires an active subscription. Subscription fees, billing cycles, and any applicable transaction fees are displayed in-product or at checkout. All fees are stated exclusive of VAT unless otherwise shown; applicable taxes will be added.

Subscriptions renew automatically unless cancelled before the renewal date. To cancel, use the account settings in-product or contact us at admin@nextroapp.com.

If you are a consumer within the meaning of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have the right to cancel a subscription within 14 days of the initial purchase. By activating your subscription and using the platform during this period, you expressly request immediate performance of the service and acknowledge that you may lose your right to cancel once the service has been fully performed.

10. Cancellations, refunds, and disputes

Coaches are responsible for setting and communicating their own cancellation and refund policies to Clients. Nextro does not mandate or enforce refund terms between Coaches and Clients.

If a card payment dispute (chargeback) is raised by a Client with their bank or card issuer, Stripe will manage the dispute process. This may result in funds being held or reversed. Nextro is not liable for losses arising from payment disputes.

For subscription billing disputes, contact us at admin@nextroapp.com within 30 days of the charge in question.

11. Acceptable use

You agree not to use Nextro to:

• Engage in unlawful, fraudulent, misleading, or harmful activity.
• Impersonate any person or misrepresent your qualifications or services.
• Attempt to gain unauthorised access to accounts, data, or systems.
• Interfere with, disrupt, or degrade the platform or its underlying infrastructure.
• Upload or transmit malware, viruses, or any malicious code.
• Harvest or scrape data from the platform without our express written consent.
• Resell or sublicense access to Nextro without prior written agreement.

Breach of acceptable use may result in immediate account suspension or termination without refund.

12. Intellectual property

All intellectual property in the Nextro platform — including software, design, trademarks, and content produced by Nextro — belongs to COACHFLO LTD or its licensors. Nothing in these Terms grants you ownership of any Nextro IP.

You retain ownership of any content you upload (such as session notes or business details). By uploading content, you grant Nextro a limited, non-exclusive licence to process and display it solely for the purpose of providing the service.

13. Data protection and privacy

We process personal data in accordance with UK GDPR, the Data Protection Act 2018, and our Privacy Policy. Coaches who process Client personal data through Nextro must comply with applicable data protection law in respect of their own processing activities.

14. Indemnity

You agree to indemnify, defend, and hold harmless COACHFLO LTD, its directors, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of Nextro; (b) your coaching services or your relationship with Clients; (c) your breach of these Terms; or (d) your violation of any applicable law or third-party rights.

15. Disclaimer of warranties

Nextro is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

16. Limitation of liability

To the maximum extent permitted by applicable law, COACHFLO LTD shall not be liable for any indirect, incidental, special, consequential, or punitive losses, including loss of profits, revenue, data, goodwill, or opportunity, even if we have been advised of the possibility of such losses.

Our total aggregate liability to you for all claims arising out of or related to these Terms or your use of Nextro shall not exceed the greater of: (a) the total fees paid by you to Nextro in the three (3) months immediately preceding the event giving rise to the claim; or (b) £100.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

17. Consumer rights

If you are a consumer (an individual acting outside of a trade, business, or profession), nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation in England and Wales.

18. Changes to the service and these Terms

We may modify, suspend, or discontinue Nextro (or any part of it) at any time. We will endeavour to provide reasonable notice of material changes. If changes to these Terms materially affect your rights, we will notify you by email or prominent in-product notice at least 14 days before the changes take effect (except where required to act immediately by law).

19. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, save that nothing prevents either party from seeking injunctive or other urgent relief in any competent court.

20. Contact

For questions about these Terms, contact us at: admin@nextroapp.com
COACHFLO LTD, Company No. 17052803, England and Wales.