User Licence Agreement

1. Definitions

In this ULA:

• “Licensor” means NEXTROUK LTD (trading as Nextro), Company No. 17276330, England and Wales.
• “Licensee” (or “you”) means the individual or business entity that has registered for a Nextro account.
• “Software” means the Nextro web-based platform, including all features, tools, APIs, and associated documentation made available to you under this ULA.
• “Subscription” means a paid plan granting access to the full Software feature set.
• “Trial Period” means the 14-day free trial period available on first registration, as described in clause 4.

2. Grant of licence

Subject to your compliance with this ULA and the Terms & Conditions, the Licensor grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Software solely for the purpose of operating your legitimate appointment-based service business in accordance with the permitted uses described in this ULA.

This licence covers only the version of the Software made available to you at any given time. The Licensor may update, modify, or extend the Software at its discretion.

3. Account requirements

To use the Software, you must register for an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that takes place under your account. You must be at least 18 years of age and legally authorised to enter into this agreement on behalf of yourself or your business.

You may not share your account with others or allow third parties to access the Software using your credentials. You must notify us immediately at admin@nextroapp.com if you become aware of any unauthorised use of your account.

4. Free trial

New registrations receive a 14-day free trial of the full Software. During the Trial Period, you may access all features available under the standard Subscription plan at no charge.

No credit card is required to start the Trial Period. At the end of the Trial Period, continued access to paid features requires an active Subscription. If you do not subscribe at the end of the Trial Period, your access to paid features will be paused until you activate a Subscription.

This ULA and the Terms & Conditions apply in full during the Trial Period.

5. Subscription

Access to the full Software feature set beyond the Trial Period requires a Subscription. The current Subscription price is £29 per month, exclusive of VAT. This price may change; we will give you at least 30 days’ notice of any price increase before it applies to your existing Subscription.

Subscriptions are billed monthly in advance and renew automatically on the same day each month until cancelled. You may cancel at any time through your account settings; cancellation takes effect at the end of the then-current billing period. No refund is issued for the unused portion of a billing period, except as required by law or as described in our Refund Policy.

Nextro does not charge commission on bookings or payments received by your business. The Subscription fee is the only fee charged by Nextro to the Licensee. A separate customer-paid service fee may be added to card payments made by end customers at checkout; this is charged to the customer, not deducted from Licensee earnings.

6. Permitted uses

The Software is licensed solely for use by legitimate appointment-based service businesses, including but not limited to:

• Managing and publishing your service availability.
• Accepting and managing bookings from your customers.
• Accepting card payments and deposits from customers via Stripe Connect.
• Sending booking confirmations and reminders to customers.
• Displaying your business details, services, pricing, and portfolio on your Nextro booking website.
• Managing your customer relationships and appointment history within the platform.

7. Restrictions

You must not, and must not permit any third party to:

• Copy, modify, adapt, translate, or create derivative works of the Software or any part of it.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Software.
• Resell, sublicence, rent, lease, or transfer access to the Software to any third party.
• Use the Software for any unlawful, fraudulent, or unauthorised purpose.
• Use the Software to process payments on behalf of any third-party business other than your own.
• Access the Software by automated means (including bots, scrapers, or crawlers) without our prior written consent.
• Introduce malware, viruses, or any harmful code into the Software or its infrastructure.
• Attempt to gain unauthorised access to any part of the Software, its underlying systems, or other users' accounts.
• Remove, obscure, or alter any proprietary notices, labels, or branding within the Software.
• Use the Software in a manner that infringes any third-party intellectual property rights.

The types of businesses permitted to use Nextro are subject to our Acceptable Use Policy. Businesses operating in prohibited categories, or whose use of the Software conflicts with Stripe's restricted business policies, are not permitted to use Nextro.

8. Your content

You retain ownership of all content you upload or submit to the Software, including business information, service descriptions, pricing, images, and any customer data you enter. By uploading content, you grant the Licensor a limited, non-exclusive, royalty-free licence to store, process, and display that content solely for the purpose of providing the Software to you and your customers.

You are solely responsible for ensuring that content you upload is accurate, lawful, and does not infringe any third-party rights. The Licensor may remove content that violates this ULA, the Terms & Conditions, or applicable law.

9. Availability and updates

The Licensor aims to make the Software available continuously, but does not guarantee uninterrupted access. Scheduled maintenance, infrastructure updates, or circumstances outside our control may cause temporary unavailability.

The Licensor may update, modify, or replace features of the Software from time to time without notice, provided that such changes do not materially reduce the core functionality available under your Subscription. Where material changes are made, we will provide reasonable advance notice.

10. Suspension and termination

The Licensor may suspend or terminate your access to the Software immediately and without notice if you breach this ULA, the Terms & Conditions, or the Acceptable Use Policy; if your Subscription payment fails and remains unpaid after a reasonable grace period; if we are required to do so by law or by our payment processor; or if we have reasonable grounds to believe your account is being used fraudulently or poses a risk to other users.

You may terminate this ULA at any time by cancelling your Subscription and ceasing to use the Software. Termination does not entitle you to a refund of any prepaid Subscription fees except as set out in our Refund Policy.

Upon termination, your licence to use the Software ends immediately. Any data you have stored in Nextro may be subject to deletion in accordance with our data retention policy. We will endeavour to provide you with reasonable notice and an opportunity to export your data before deletion where practicable.

11. Intellectual property

All intellectual property rights in the Software — including software code, design, trademarks, trade names, and documentation — belong to NEXTROUK LTD or its licensors. Nothing in this ULA transfers ownership of any intellectual property to you.

“Nextro” is a trading name of NEXTROUK LTD. You must not use the Nextro name, logo, or trademarks in any way that implies endorsement, affiliation, or partnership with Nextro without prior written consent.

12. Data protection

Each party is responsible for its own compliance with applicable data protection law. Nextro acts as data controller for data it collects in connection with your account and use of the Software. You act as an independent data controller for personal data relating to your customers that you process through the platform.

For full details of how we handle personal data, see our Privacy Policy.

13. Disclaimer and limitation of liability

The Software is provided on an “as is” basis. To the fullest extent permitted by law, the Licensor makes no warranties, express or implied, regarding the Software, including its fitness for a particular purpose, merchantability, or uninterrupted availability.

The Licensor's total aggregate liability to you under or in connection with this ULA shall not exceed the greater of: (a) the total Subscription fees paid by you to Nextro in the three months immediately preceding the event giving rise to the claim; or (b) £100.

Nothing in this ULA limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

14. Governing law

This ULA is governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with this ULA shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to this ULA

The Licensor may update this ULA from time to time. Where changes are material, we will notify you by email or in-product notice at least 14 days before the changes take effect. Continued use of the Software after the effective date of any changes constitutes your acceptance of the updated ULA.

16. Contact

For any questions about this User Licence Agreement, contact us at: admin@nextroapp.com
NEXTROUK LTD, Company No. 17276330, England and Wales.
8 Rodington Fields, Shrewsbury, SY4 4FE.