Legal
Acceptable Use Policy
Last updated: May 1, 2026
Nextro is booking and payments software built for legitimate appointment-based service businesses — including nail technicians, hairdressers, barbers, lash studios, massage therapists, personal trainers, wellness practitioners, and similar service businesses. This policy explains what types of businesses and activities are not permitted.
What Nextro is for
Nextro is designed for independent and small service businesses offering appointments, treatments, and professional services in person or online. Examples include:
Prohibited businesses and activities
The following types of businesses and activities are not permitted on Nextro. Accounts found to be operating in these categories will be suspended or terminated.
Financial services and investment
- Unlicensed investment advice or investment management
- Cryptocurrency exchanges, wallets, or trading platforms
- Forex trading, CFDs, or binary options
- Money lending or payday loan services
- Unlicensed insurance products
- Financial pyramid or Ponzi schemes
Adult content and services
- Adult entertainment platforms or subscription content
- Escort services or services facilitating paid companionship
- Content of a sexual nature involving minors (strictly prohibited)
Gambling and gaming
- Online or in-person gambling services
- Sports betting or prediction markets
- Lottery and sweepstakes services outside permitted jurisdictions
Weapons and dangerous goods
- Firearms, ammunition, or weapons sales or facilitation
- Explosives or dangerous chemicals
- Products designed to cause harm
Illegal and controlled substances
- Illegal drugs or controlled substances
- Drug paraphernalia
- Products that mimic or promote illegal drug use
Counterfeit and intellectual property
- Counterfeit goods of any kind
- Pirated software, media, or content
- Unlicensed use of third-party trademarks or intellectual property
Multi-level marketing and schemes
- Multi-level marketing (MLM) structures
- Pyramid schemes or chain selling
- Get-rich-quick or passive-income scheme promotion
Healthcare and medical claims
- Unregistered or unlicensed medical, dental, or clinical services
- Services making unverified medical or health claims
- Prescription-only medication sales
Hate, extremism, and harmful content
- Content promoting hatred, discrimination, or violence
- Services associated with extremist organisations
- Harassment, stalking, or coordinated abuse facilitation
Deceptive and fraudulent services
- Services designed to mislead or defraud customers
- Fake reviews, fake testimonials, or astroturfing services
- Impersonation of other businesses or individuals
Booking link import misuse
- Importing booking or business profiles that you do not own or are not authorised to use
- Using the import feature to collect information about competitor businesses or third parties
- Automated, scripted, or bulk import requests
- Attempting to bypass import restrictions or access non-public content via the import feature
- Using the import feature for any purpose other than setting up your own Nextro account
CSV migration misuse
- Uploading CSV data that contains personal information about individuals you do not have a lawful basis to process
- Importing customer data that was obtained without the individuals' knowledge or through unlawful means
- Using the CSV import feature to introduce data about other businesses' customers that you have no direct relationship with
- Attempting to circumvent the per-import limit by splitting data across multiple automated import requests
- Uploading CSV files that you do not own or have not been provided with permission to use
Enforcement
Nextro reserves the right to review, suspend, or terminate accounts that violate this policy. In cases involving illegal activity, we may be required to report to relevant authorities.
If you believe your account has been suspended in error, contact us at admin@nextroapp.com and we will review your case.
Payment provider requirements
Nextro uses a card payment processor for card payment processing. Businesses must also comply with Stripe's Restricted Businesses policy. Where our payment processor restricts a business type, Nextro does not support it regardless of this policy.
Contact
Questions about this policy: admin@nextroapp.com
NEXTROUK LTD, Company No. 17276330, England and Wales.
8 Rodington Fields, Shrewsbury, SY4 4FE.