Feature — Cancellations
Cancellation policies that enforce themselves
Set your cancellation window once. When a client cancels, the refund is handled automatically — you never have to have that conversation.
How cancellation policies work in Nextro
Set it once per service type — Nextro handles the rest every time a client cancels.
- 01
Set your cancellation window
Define how far in advance a client must cancel to qualify for a refund. For example, 24 hours or 48 hours before the session start time.
- 02
Choose a refund type per service
For each session type, decide what happens when a client cancels within or outside the window. Options include a full refund, a credit refund, or no refund.
- 03
Policy is enforced automatically
When a client cancels through Nextro, the system checks the time against your policy and applies the correct refund outcome — without any input from you.
What Nextro handles automatically when clients cancel
Whatever happens when a client cancels, the system deals with it. You don't have to step in.
Client cancels within policy
If the client cancels before your cutoff window, Nextro processes the refund automatically — back to their card or as a credit restored to their balance, depending on your settings.
Client cancels outside policy
If the client cancels too close to the session, no refund is issued — as per your policy. Nextro handles this automatically without you needing to intervene or have a difficult conversation.
Credits are restored or retained
For clients using credit packs, a cancellation within policy restores the credit to their balance. An out-of-policy cancellation retains the credit usage, protecting your income.
Why cancellation policies protect trainer income
A cancellation policy only works if it's enforced every time. Not just when you remember.
Late cancellations cost PTs real money
A session cancelled with one hour's notice is a slot you can't fill. Without a policy, that hour of income is simply lost. A cancellation policy shifts the cost to the client.
Policies are only effective when enforced consistently
Manual enforcement means exceptions creep in. When the system enforces the policy automatically, every client is treated the same way — which is fairer and more professional.
Removes the awkward conversation
Telling a client they won't be refunded because they cancelled too late is uncomfortable. When the system handles it, you stay out of the conversation entirely.
Protect your income with automated cancellation policies
Set your cancellation policy once and let the system enforce it on every booking. £9.99/month for the first 50 coaches.
No minimum contract. Cancel anytime.