Payments explained
How payments work on Nextro.
Nextro is booking software. Payments are processed by Stripe. Businesses receive payouts directly to their connected bank account. This page explains the full picture.
Nextro
Booking website software. Manages appointments, scheduling, and customer records. Does not process or hold payments.
Stripe
Processes card payments securely. Verifies business identities. Routes payouts to connected bank accounts.
Business
Receives payouts directly. Sets services, pricing, and cancellation policies. Owns customer relationships.
How a customer payment flows
From booking to bank account — three steps, zero involvement from Nextro in the money itself.
Customer
Books online
- Chooses a service
- Selects an available time
- Pays upfront securely
Stripe
Processes payment
- Verifies card securely
- PCI-DSS compliant
- Routes to business account
Business
Receives payout
- Full listed price received
- Via connected Stripe account
- On Stripe's payout schedule
Nextro never holds funds
Nextro is booking software. Customer payments are processed by Stripe and go directly to the business — not through Nextro.
Payout timing follows Stripe
Stripe determines payout timing based on the business's account settings and their standard schedule. Nextro has no involvement in payout timing.
Subscription billed separately
Nextro's £29/month subscription is billed by Paddle — separately from customer booking payments. Your subscription cost never comes from booking revenue.
Nextro is software infrastructure — a booking platform, not a payment processor. Card payments are handled entirely by Stripe Technology Europe, Limited. Nextro's subscription is a separate SaaS fee billed by Paddle.
Getting set up — step by step
From creating your booking website to receiving your first payout.
nextroapp.com/book/sophiajane
Sophia Jane Nails
● Open today
Create your booking website
Sign up, choose a username, and your booking website is live at nextroapp.com/book/yourname.
BIAB Infill
60 min
£45
Gel Polish
45 min
£32
Add services and pricing
List every service with a name, duration, and price. Customers choose when they book.
Connect card payments
Stripe will verify your identity and connect your bank account.
Powered by Stripe · Secure
Connect your Stripe account
Stripe verifies your identity and connects your bank account. Takes around 5 minutes.
Sophie B. · Tue 10:00
Customers book and pay
Customers choose a service, pick a time, and pay upfront. Confirmation sent automatically.
Payout sent
Account ···· 4567 · via Stripe
£920
Payout timing follows Stripe's standard schedule
Receive payouts to your bank
Stripe sends payouts directly to your connected bank account on their standard payout schedule.
Create your booking website
Sign up, choose a username, and your booking website is live at nextroapp.com/book/yourname.
nextroapp.com/book/sophiajane
Sophia Jane Nails
● Open today
Add services and pricing
List every service with a name, duration, and price. Customers choose when they book.
BIAB Infill
60 min
£45
Gel Polish
45 min
£32
Connect your Stripe account
Stripe verifies your identity and connects your bank account. Takes around 5 minutes.
Connect card payments
Stripe will verify your identity and connect your bank account.
Powered by Stripe · Secure
Customers book and pay
Customers choose a service, pick a time, and pay upfront. Confirmation sent automatically.
Sophie B. · Tue 10:00
Receive payouts to your bank
Stripe sends payouts directly to your connected bank account on their standard payout schedule.
Payout sent
Account ···· 4567 · via Stripe
£920
Payout timing follows Stripe's standard schedule
Stripe Connect — verification states
What the different Stripe verification states mean, and what to do at each stage.
Stripe account connected
Your Stripe account is verified and linked to your Nextro booking website.
Account ···· 4567 · United Kingdom
Card payments and payouts active
Customers can pay by card when they book. Payouts are sent to your bank account on Stripe's standard schedule.
Payouts on Stripe's standard schedule
Stripe is verifying your account
Stripe is reviewing the information you provided. This usually takes a few minutes to a few hours.
No action needed — check back shortly
Stripe needs additional information
Stripe requires further verification before payouts can be enabled. This is a standard identity check.
Identity document required · due in 7 days
These are example Stripe Connect states shown during onboarding. Verification requirements are determined by Stripe, not Nextro.
Deposits, cancellations, and refunds
Deposits
When you set a price for a service, customers pay that amount upfront when they book. You decide the amount — full payment or a partial deposit. The payment is collected by Stripe and routed to your connected account. Nextro never touches it.
Cancellations
You set your own cancellation window — for example, 48 hours. Customers who cancel before the window can receive a refund. Customers who cancel inside the window or don't show up are subject to your policy. Nextro applies your policy automatically.
Refunds
When a refund is appropriate under your policy, it is processed back to the customer's original card via Stripe. Businesses initiate refunds — Nextro does not make independent refund decisions. Refund processing times follow Stripe's standard schedule.
No-shows
If a customer booked and paid but doesn't attend, your no-show policy determines the outcome. Because payment was taken at booking, your income is protected regardless of attendance.
No Nextro commission on bookings
Nextro charges a flat £29/month subscription — billed separately by Paddle. Nextro takes no commission from any booking payment. A small service fee is added to the customer's checkout total, but this never reduces your listed price.
Stripe's standard processing fees apply to card transactions. The service fee shown above is an example — actual amounts vary with transaction size.
Payments & Stripe Connect — FAQs
How card payments, payouts, and Stripe Connect work on Nextro.
Do I need Stripe to use Nextro?
Stripe is optional. If you only take cash or in-person payments, you can use Nextro without connecting Stripe. Card payment acceptance requires a connected Stripe account. You can add Stripe at any time from your account settings.
How do payouts work?
When a customer pays by card, the payment is processed by Stripe and routed to your connected bank account via Stripe Connect. Nextro never receives, holds, or has access to those funds. Payout timing follows Stripe's standard schedule — typically 2–7 business days for new accounts, faster for established accounts.
Does Nextro hold customer payments?
No. Nextro never holds customer funds. All card payments are processed by Stripe Technology Europe, Limited and routed directly to the business's connected bank account. Nextro is booking software — not a payment processor or escrow service.
Who controls refunds?
Businesses set and own their own refund and cancellation policies. Nextro provides the tools to configure and apply these policies automatically, but refund decisions are made by the business — not by Nextro. Card refunds are processed back through Stripe.
How long do payouts take?
Payout timing is determined by Stripe's standard payout schedule and your individual Stripe account settings. New Stripe accounts typically receive payouts within 2–7 business days. Stripe may offer faster payout schedules for verified accounts. Nextro has no control over payout timing.
Can I take deposits?
Yes. When you set a price for a service, customers pay that price at the time of booking. You decide the amount — whether it's a partial deposit or the full service price. The payment is collected by Stripe and routed to your account. You set your own cancellation policy for what happens to deposits.
What payment methods are supported?
Nextro supports card payments (processed by Stripe) and cash/in-person payments (logged in your dashboard for record-keeping). Stripe supports major credit and debit cards. Cash appointments are tracked without any card processing.
Can customers pay online and in person?
Yes. You can offer both. Online card payments are collected at the time of booking via Stripe. Cash or in-person appointments can also be logged in Nextro — customers select this option at booking and pay you directly at the appointment.
What happens if a customer cancels?
Your cancellation policy — which you set — determines what happens. If the customer cancels within the policy window, a refund can be processed back to their card via Stripe. If they cancel outside the window, your policy may retain the payment. Nextro applies your policy automatically.
Can I disconnect Stripe later?
Yes. You can disconnect your Stripe account from Nextro's settings at any time. You can still use Nextro for cash/in-person appointments. To re-enable card payments, you reconnect a Stripe account.
Start accepting bookings
3-day free trial. Then £29/month — no commission, no contract.