Feature — Reminders
Automated reminders that reduce no-shows
Customers get a confirmation when they book and a reminder before the appointment. You don't send any of it.
What Nextro sends automatically
Every email goes out automatically when a booking is made. Nothing to configure.
Booking confirmation
The moment a customer completes a booking and payment, they receive a confirmation email with all the appointment details — date, time, location or online join link. Sent automatically, every time.
Session reminder
Before an appointment, customers receive a reminder email so the booking stays front of mind. This is one of the most effective ways to reduce no-shows without any manual effort.
Coach notification
When a client books, you receive an email notification so you're never caught off guard by a new booking. Stay informed without having to check your dashboard constantly.
Why reminders matter for appointment businesses
Every no-show is a direct hit to your income. Automated reminders are the simplest way to protect against it.
No-shows are expensive for service businesses
A missed appointment is a lost block of income. Whether you're a nail technician, massage therapist, barber, or lash tech — a no-show means your time was held and your income was lost.
Clients forget — even when they mean to come
A customer who booked two weeks ago might genuinely forget. A reminder the day before brings the appointment back to their attention when it's still actionable.
Manual reminders don't scale
Messaging every customer before every appointment works when you have five customers. With twenty customers and multiple appointments a week, it becomes its own job. Automation removes this entirely.
Confirmation emails create certainty
A client who receives a confirmation email knows exactly what they've booked — date, time, and where to go. This removes confusion and the “I didn’t know it was confirmed” excuse.
Related
Reduce no-shows without lifting a finger
Set up your booking website and automated reminders go out with every appointment booked. 3-day free trial, then £29/month.
No minimum contract. Cancel anytime.