How lash technicians take deposits
A 2-hour lash appointment cancelled with an hour's notice is 2 hours of income you can't recover. Taking a deposit — or full payment — at the time of booking protects your chair time automatically, without any manual follow-up.
Why lash appointments need upfront payment
Lash appointments are long — full sets typically take 2–2.5 hours, infills around 75 minutes. When a customer cancels at short notice, you lose that entire block. Unlike a 20-minute nail treatment, a 2-hour lash set is difficult to fill at short notice.
The most effective protection is requiring payment at the time of booking. Customers who have paid are far less likely to cancel last minute — and if they do, your income is protected.
Deposit vs full payment — which to choose
Full payment upfront
- +Maximum protection
- +No balance to collect on the day
- +Simplest for customer and business
- ·Higher barrier to booking for new customers
Partial deposit
- +Lower barrier to first booking
- +Still provides some protection
- +Balance collected on the day
- ·Doesn't fully protect income if no-show
- ·Requires day-of payment handling
Most established lash technicians charge full payment upfront. For new customers, a partial deposit with the remainder due on the day can feel lower-friction.
How to take deposits automatically
With Nextro, payment is collected at the time of booking — no manual follow-up needed. When you set a price for a service, customers pay that price before the booking is confirmed.
- 01
Create your booking website
Sign up to Nextro and get your booking link at nextroapp.com/book/yourname.
- 02
Add your lash services with prices
Add classic sets, volume sets, hybrids, infills — each with their own price.
- 03
Connect Stripe for card payments
Takes 5 minutes. Payments go directly to your bank via Stripe Connect.
- 04
Set your cancellation policy
Choose a 48-hour or 72-hour window. Nextro applies it automatically.
- 05
Share via Instagram bio
Add your booking link to your Instagram bio. Done.
Common questions
Answers about booking, payments, and getting started with Nextro.
Should I charge a deposit or the full amount upfront?
Many lash technicians charge the full amount upfront, particularly for full sets (which can take 2+ hours). A full upfront payment provides maximum protection. If you prefer a deposit, £20–30 is common for lash appointments.
What if a customer cancels after paying a deposit?
Your cancellation policy determines the outcome. You set the rules — for example, refunds for cancellations 48+ hours before, no refund inside 48 hours. Nextro applies your policy automatically.
Do I need Stripe to take deposits?
Yes — to accept card deposits online, you need to connect a Stripe account. This takes around 5 minutes and routes payments directly to your bank. You can also run cash-only appointments without Stripe.
What about patch tests?
You can add a note to your booking page that new customers must book a patch test 48 hours before their first appointment. Customers see this before they book.
Can I take deposits for infills differently to full sets?
Yes. Each service has its own price. You might require £85 upfront for a volume full set but £48 for an infill. Each service is configured separately.
Start protecting your chair time
3-day free trial. Then £29/month — no commission.